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Frequently asked questions

A few things you might be wondering.

Find a quick answer here, or contact reception for help with your visit.

Are you accepting new patients?

Yes. New patients and families are welcome. Book online through HotDoc or contact reception for help choosing an appointment.

Plan your first visit
Where is Eagleby Doctors?

Shop 101, Eagleby Marketplace, 130–142 River Hills Road, Eagleby QLD 4207.

Contact & directions
What are your opening hours?

Our weekday hours are Monday–Friday 8:30 am–4:00 pm, from Monday 19 October 2026. We are closed on weekends. Check HotDoc or contact reception for public holiday arrangements.

Opening hours
Do you bulk bill?

Eagleby Doctors is a mixed billing practice. Patients under 16, Pensioner Concession Card holders, Health Care Card holders and DVA Gold Card holders are usually bulk billed for eligible consultations. This is subject to the treating doctor, appointment type and clinical circumstances; private charges may apply.

Fees & billing
Which appointment should I book?

Book a longer appointment for several concerns, a complex history or a mental health assessment. Call reception for procedures, nursing appointments, care plans or if you are unsure.

Book an appointment
Can I have a telehealth appointment?

Telehealth may be available when clinically suitable. Contact reception to check availability, fees and Medicare eligibility. Your doctor may recommend an in-person examination.

Speak with reception
How do I receive my results?

Your clinician reviews the results and decides the appropriate follow-up. Ask when and how to follow up your tests. If you have not heard within the agreed timeframe, call reception; do not assume that no contact means a normal result.

Results & follow-up
Can I request a prescription or referral?

Contact reception before your medicine runs out or a referral expires. Your doctor will assess the request and may need to see you before issuing it.

Prescriptions & referrals
What if I need to cancel?

Please give at least 24 hours’ notice where possible. Late cancellations may incur a $50.00 standard or $100.00 long appointment fee. The practice may waive a fee in exceptional circumstances.

Cancellation information
Can I ask for a correction to my records?

Yes. Contact reception to request a review. We consider errors, missing information and misleading information. Disagreeing with a clinical opinion does not automatically require it to be changed, but you can ask for a statement of disagreement to be associated with the record if a correction is declined.

Privacy & your records
What should I do after hours?

For a medical emergency, call 000. For Queensland health advice when the practice is closed, call 13 HEALTH on 13 43 25 84.

Hours & contact details

Your next step

Let’s look after your health.

Book online, or call our reception team for help choosing an appointment.